At Medident we service and repair a wide range of dental handpieces and scaler equipment. We work on all the major brands of electric and air turbines as well as scalers from the main manufacturers. We have been repairing handpieces since 1961 and are completely independent meaning we have a wealth of experience and value the direct relationship we have with all our customers.
With a focus on quality and customer service at Medident we decided that full ISO 9001 Accreditation would demonstrate our commitment to customer service. This standard provides guidance and tools to ensure that our products and services consistently meet customer requirements.
When you contact Medident you won’t be speaking to a call centre or corporate office. We use only the best parts used sourced worldwide and we do not compromise on quality. All makes and models repaired on same day basis.
We value our customers and appreciate their loyalty. We have two ways to show you that appreciation.
The Medident Price Match Promise offer unbeatable value for money as we will match and beat your existing price by 10 % on high speed hand piece bearing and cartridge repairs.
Club Medident is our way to thank our many customers for their loyalty. Members receive points for repairs and can redeem those points against a range of inviting offers including discounted handpiece prices or gift vouchers.
What Repairs Can You Do ?
We service and repair a wide range of dental handpieces and scaler equipment. Our service includes a routine service and maintenance process for handpieces and scalers as well as specific repairs to damaged or broken equipment from all the major manufacturers.
We can also supply spare parts such as bulbs for a range of manufacturers. More information on the bulbs (Xenon and LED) is available here.
Which Brands Can You Repair ?
We repair most popular handpiece brands including the following: Anthogyr, Bien Air, Castellini, BDS, Kavo, KMD, Lares, Micro Mega, Mid West, MK-dent, ND Nakamura, NSK, Ruixin, Star, W&H and Woodpecker
Turnaround Time on Repairs
How Much Will My Repair Cost ?
How Do I Get My Equipment to You ?
We want to make this process as easy as possible. You can download our repair form and Freepost address label from here and use you own packaging. If you would like us to send you a free shipping box use our contact form or call us.
When we send your repaired handpiece back we will include a shipping box for your next repair. There is more information on our repair process below.
HOW TO SEND YOUR REPAIRS TO MEDIDENT
NEW TO MEDIDENT?
We have a straightforward repair process with an emphasis on a fast turnaround , the highest quality parts at the most competitive price. So how do you get your handpiece repaired by Medident ?
Pack and Label
Place your handpiece in a padded envelope or a Medident Repair Box. Our Repair Box includes free postage but if you don’t have one you can download the Medident Freepost Label and simply affix it to the padded envelope.
Fill Out a Repair Form
When you send in your handpiece for repair you will need to include a Medident Repair Form. This will include your details and your specific service and repair instructions. The Medident Repair Form is available for download in PDF format.
Ship It To Medident
Pack your handpiece and repair form, add the Medident Freepost label if you need to and send to Medident. Once we receive your handpiece shipment at Medident we will review your instructions, confirm the repair price and begin work.
Expect A Prompt Return
As soon as we’ve finished the repair your handpiece will be sent back using a Medident Repair Box. This includes a new Freepost label so next time you need a handpiece repair it will be as simple as popping it back in the box and sticking the Freepost label on.